Privacy Policy

Last update: September 8, 2026

L’Eau du Feu attaches great importance to the protection of your personal data and the respect of your privacy.

This policy explains what personal data may be collected when you use our online store, how it is used, and what your rights are.

1. Data Controller

The controller of personal data collected on this store is:

L’Eau du Feu
Agnès Alexandre – Sole proprietor / Micro-entrepreneur
SIRET: 75404627400041
E-mail: leaudufeu@gmail.com

For any questions regarding your personal data or to exercise your rights, you can contact us at the following address:

leaudufeu@gmail.com

2. Data Collected

When you place an order or use our store, we may collect the following information, among others:

first and last name;
billing and shipping address;
e-mail address;
phone number, when necessary, particularly for delivery;
information regarding your order;
information regarding returns, refunds, and inquiries addressed to customer service;
technical information necessary for the operation and security of the store.

Payment information is processed securely by the payment service providers used on the store. L’Eau du Feu does not have access to your full banking details.

3. Use of Your Data

Your personal data may be used to:

process and ship your orders;
ensure the delivery of your purchases;
manage payments, returns, and refunds;
respond to your requests;
provide after-sales service;
comply with our legal and accounting obligations;
ensure the security and proper functioning of the store;
send you commercial communications when you have agreed to receive them or when applicable regulations permit us to do so.

4. Legal Basis

Depending on the situation, the processing of your data is based on:

the fulfillment of your order and the sales contract;
compliance with our legal obligations;
your consent, when required;
our legitimate interest, particularly to ensure the security and proper functioning of the store and to prevent fraudulent use.

5. Data Recipients

Your data may be shared, when necessary, with service providers involved in the operation of the store and the execution of your order, including:

Shopify and the technical service providers necessary for the operation of the store;
payment service providers;
carriers and delivery service providers;
technical service providers necessary for the security and maintenance of the site;
administrative or judicial authorities when required by law.

We do not sell your personal data to third parties.

6. Data Retention

Your data is kept for the time necessary for the purposes for which it was collected and in accordance with applicable legal obligations.

Data relating to orders and transactions may in particular be kept for the periods legally required for accounting and tax purposes.

When your data is no longer necessary, it is deleted or, when required, archived in accordance with applicable legal obligations.

7. Your Rights

In accordance with applicable regulations, you have, in particular:

a right to access your personal data;
a right to rectification;
a right to erasure, under the conditions provided for by the regulations;
a right to restriction of processing;
a right to object to certain types of processing;
a right to data portability where applicable;
the right to withdraw your consent when processing is based on your consent.

To exercise your rights, you can contact us at:

leaudufeu@gmail.com

8. Cookies

Our store may use cookies and other trackers necessary for its operation, particularly to enable the functioning of the cart, the ordering process, and to ensure the security of the site.

Other cookies or trackers may be used for statistical, advertising purposes, or for certain features offered by third-party services. When their use requires your consent, it is collected in accordance with applicable regulations.

You can manage your cookie preferences from the cookie management tool provided on the store.

9. Security

We implement appropriate technical and organizational measures to protect your personal data against loss, destruction, alteration, unauthorized access, or any other illicit use.

10. Complaint to the CNIL

If, after contacting us, you feel that your rights regarding your personal data are not being respected, you may file a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).